We went live on the phones at work yesterday. If that wasn’t terrifying, I don’t know what was. For me, anyway.

My first fear was that I was going to answer the phone wrong. Nothing could be worse than answering the phone with the wrong company name! I managed to get through two phone calls without that problem, though, so I think it’s a bigger fear in my mind than an actual possibility. Thankfully, the call queue is pretty empty these days (what with school being out and all) so we were able to settle in one phone call at a time.

If we weren’t so slow, we’d have been screwed, to be quite honest. We keep finding things in the systems that are hindering our performance. Network connections are slow between us and the main office and we don’t have permission in the system to do certain things that we need to do.. I can’t fault them for any of this, because we’re going to be able to get through this fine, and there are bugs to be expected. Our trainers have been (and continue to be) absolutely fabulous, and they’ve done so much to get us ready for this. I think we know more than we think we know.